Cognet Overview

Cognet is a leading provider of offshore Business Process Outsourcing (BPO) services to companies in the Human Resource Services business. For example, if you are in the Payroll or Benefits Administration business today we can support your “back office” tasks in a Global setting, freeing you to direct your time and money towards your clients.

Cognet was formed in 2007 in order to immediately respond to the growing demand of mid-market HR Services providers who wanted to be “offshore”, but didn’t have the experience or resources to go it alone. Our Global Operations Center is located in Chennai, India, a well-known market for BPO with a deep talent pool and many multi-national companies locating their India operations in the market. We believe service is local and have resources in the United States with an office in Orlando, Florida.

Cognet is different than most BPO providers in several key ways.

We were founded by a group that has hands on experience on both sides of the fence. We have been in HR Service Providers who opened offshore operations, and also worked for the vendor who opened it. We have been client and provider and understand all facets of the relationship, both organizationally and culturally. That experience, both good and bad, translates into you moving the right processes offshore and avoiding costly mistakes.

Our sole focus is on the HR Services industry. We don’t get distracted with call centers or saying “yes” to crazy things, we just do HRO. It is easy to find an offshore vendor who will try to do work for you, but much different to find one who has experience and expertise.

We are the first HR BPO to achieve ISO 9001:2008 certification. What does that mean? We are process driven and it is our mission to not just support and transition your work, but to improve it by attention to process and measurement. We are also ISO 27001 certified and understand the sensitivity of the information we work with, and ensure that privacy and data security are at the highest levels.

We are partners, not a vendor. It is our culture to help you improve your business, not just be a vendor. You get a custom client portal, real-time measurement of work, guaranteed measureable results, service level agreements and governance from the owners of Cognet to ensure you achieve not only Return on Investment, but also grow your business, employees and culture.

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